At LequeCote, we understand that staying informed about your order is important. This page explains how to track your shipment from dispatch to delivery. Please note that our website does not require an account to place an order or to track it.
How to Track Your Order
- Locate your shipping confirmation email.
Once your order leaves our warehouse, we will send a shipping confirmation to the email address you provided at checkout. This email includes your order number and a tracking number (or tracking link) for the carrier handling your delivery.
- Find your tracking number.
Your tracking number is a unique code assigned by the carrier. It may contain letters and numbers. If you cannot find your shipping confirmation email, please check your spam or junk folder.
- Use a third-party tracking service.
You can track your package directly on the carrier’s website, or use a reliable third-party tracking platform that supports multiple carriers. Below is a recommended option.
- Enter your tracking number and track.
Copy your tracking number exactly as shown in your shipping confirmation email, paste it into the tracking field, and submit. The platform will display the latest available status and location of your shipment.
- Check back for updates.
Tracking information may take 24–72 hours to appear after dispatch, especially during peak seasons. If no updates appear after 5 business days, please contact us at [email protected] with your order number.
Recommended Third-Party Tracking Tool
17TRACK is a widely used tracking service that supports many international carriers and provides a clear, unified tracking view.
- Link: https://www.17track.net
- How to use:
- Open the link above.
- Enter your tracking number in the search box.
- Click “Track”.
- Review the tracking timeline and delivery status.
Understanding Tracking Statuses
- Label Created / Shipment Information Received: The carrier has been notified, but the package may not yet be in transit.
- In Transit: The package is moving through the carrier’s network.
- Out for Delivery: The package is with the local delivery courier and should arrive soon.
- Delivered: The package has been delivered to the address provided at checkout.
- Exception / Delay: The shipment may be delayed due to customs, weather, or other factors. Please monitor tracking for further updates.
If Your Tracking Is Not Updating
- Wait 24–72 hours after receiving your shipping confirmation.
- Confirm that you entered the tracking number correctly, without extra spaces.
- Try tracking on the carrier’s official website as well as the third-party tool.
- If there is still no update after 5 business days, email us at [email protected] with your order number and tracking number.
Delivery Confirmation
Once the carrier marks your package as delivered, please check your mailbox, front door, reception area, or with neighbors if you cannot locate it. If you believe your package was misdelivered, contact us at [email protected] as soon as possible so we can assist you.
Contact Us
For any order tracking questions, please email [email protected]. Include your order number and tracking number so we can help you quickly.