Refund Policy
At LequeCote, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for items purchased from our online store, including Shirts, Skirts, Pants & Trousers.
1. Eligibility for Refunds
To be eligible for a refund, please ensure that:
- The request is made within 14 calendar days of receiving your order.
- The item is unused, unworn, unwashed, and free from any alterations or damage.
- All original tags, labels, and packaging are intact and included.
- Proof of purchase (order confirmation or receipt) is provided.
Refunds are issued for the purchase price of the item(s). Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Items marked as final sale or clearance.
- Intimate apparel or accessories for hygiene reasons.
- Items that have been worn, washed, altered, or damaged after delivery.
- Gift cards.
3. How to Request a Refund
To initiate a refund request, please contact our support team at [email protected]. Include your order number, the item(s) you wish to return, and the reason for the request. Our team will review your request and provide further instructions within 2–3 business days.
Please do not send items back without prior authorization. Returns sent without approval may not be accepted or processed.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a defective item or an error on our part. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. Refund Processing
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5–10 business days. Processing times may vary depending on your payment provider.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please request a refund for the original item and place a new order for the desired item.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 48 hours of delivery. Provide your order number and clear photos of the item. We will arrange a replacement or full refund, including any applicable shipping costs.
8. Late or Missing Refunds
If you have not received your refund within the stated timeframe, please check your bank account or contact your credit card company, as processing times may vary. If the issue persists, contact us at [email protected].
9. Policy Updates
LequeCote reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will apply to purchases made after the effective date of the update.
For any questions regarding our Refund Policy, please reach out to us at [email protected].